Returns

At Paragon Cigars, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, you may return eligible items under the following conditions:

Returns must be initiated within 30 days of receipt.
Items must be unused, undamaged, and returned in their original packaging.
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection. Approved refunds will be issued to the original method of payment within a reasonable processing timeframe.

Full refunds are issued for defective, damaged, or incorrect items.
Partial refunds may apply if items are returned used, damaged, or missing original components.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products.
Clearance or final sale items.
Gift cards.

Exchanges

If you received a defective or damaged item and require an exchange for the same product, please contact us at info@paragoncigars.com. Our team will assist you with the exchange process.

Late or Missing Refunds

If your refund has not yet appeared, please check your bank account and contact your credit card provider, as posting times may vary. If the issue persists, reach out to us at info@paragoncigars.com.

Contact Us

For any questions regarding this Refunds and Returns Policy, please contact:

Email: info@paragoncigars.com