Free Shipping on Orders Over $500!
Free Shipping on Orders Over $500!
Frequently Asked Questions
How to Order
Ordering from Paragon Cigars is simple and secure:
- Browse our online store and select your cigars or accessories.
- Click “Add to Cart” on your desired products.
- Proceed to checkout once your cart is complete.
- Enter your billing and shipping information.
- Select a payment method and complete your purchase.
- Receive order confirmation and tracking details via email.
Need help? Contact us at info@paragoncigars.com.
Shipping & Delivery
- Orders ship within 1–3 business days.
- Standard and expedited shipping options available.
- Tracking details provided once shipped.
- Domestic and international shipping available.
Do you ship internationally?
Yes, Paragon Cigars ships worldwide, allowing customers to enjoy premium cigars wherever they are.
How long does delivery take?
Delivery times vary by location but typically range from 1–5 business days after processing.
Returns & Exchanges
- Returns accepted within 30 days of delivery.
- Items must be unused and in original packaging.
- Damaged or defective items qualify for replacement or refund.
What is your refund policy?
Refunds are processed within 5–10 business days after return approval. Store credit may be issued sooner.
Payment Methods
- Credit & Debit Cards
- PayPal (conditions may apply)
- Wire Bank Transfer
- Cryptocurrency (BTC, ETH, LTC, Binance Pay, etc.)
- Zelle, Cash App, Apple Pay, Google Pay
Cryptocurrency payments receive a 10% discount • PayPal orders receive 5% off
Customer Support
Our support team is ready to assist with orders, shipping, or general questions.
Email: info@paragoncigars.com or visit paragoncigars.com
Additional FAQs
How do I track my order?
A tracking number is emailed once your order ships.
Can I change my order?
Changes must be requested within 24 hours of placing the order.
What types of cigars do you sell?
We offer premium Cuban cigars and curated selections from top brands worldwide.
Do you sell cigar accessories?
Yes — cutters, lighters, humidors, and more.
What if my order arrives damaged?
Contact us immediately with photos, and we’ll resolve it quickly.